Report A Repair
If you notice something wrong with your home you can report it to us in various ways:
- Online via our website (please do not use if your repair is an emergency - see below for instructions)
- By telephoning customer services on 01753 777402 from 8.45am to 5.15pm (Monday - Thursday) and 8.45am to 4.45pm (Friday)
- Calling in person to our offices at Parkside House between 8.45am and 4.45pm
- Write to us at Repairs, Parkside House, 33-39 Sheet Street, Windsor, Berkshire SL4 1BY
- Email us at repairs@windsorhousing.org.uk
- You can also report repairs to a Housing Consultant or Surveyor when they call to your home.
We can offer the following time slots for repairs:
- 8am to 4pm, or
- 8am to noon, or
- Noon to 4pm, or
- The school run - 9.30am to 2.30pm
We advise you not to report new repairs or other queries to the contractors as they may forget to pass the information on to us.
Click here to download the Radian Guide to Repairs Reporting
Click here for information on your responsibilities.
Click here for things to check when reporting a repair.
Click here for do's and don'ts when reporting a repair.
Reporting Emergency Repairs
Our customer service centre is open from 8.45am to 5.15pm Monday to Thursday and 8.45am to 4.45pm on Friday, and you may ring on 01753 777402 to report any emergencies during this time.
If you have an emergency after these times please ring 0800 783 8937 for the emergency repairs service. (Calls from this number are free for landlines and charged at standard rate from mobiles).
Should you have a gas leak please ring the National Gas Helpline on 0800 111 999.
